SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Superior Selling Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://moxen.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Greetings to all potential buyers! I'm here to share my thoughts on this bag, which I find absolutely stunning in every aspect. The product description matched perfectly with what I received. It was meticulously packaged, with even the matte heart detail being carefully sealed to avoid scratches - a testament to the seller's attention to detail. The craftsmanship is evident in the smooth seams, and its charming design is both cute and functional, offering ample space and comfort. I LOVE IT!
The bag is not only beautiful and stylish but also more spacious than I anticipated, with a separate zippered compartment for added organization. Its size and capacity pleasantly surprised me, and I'm very happy with my purchase.
Overall, the bag is of good quality and doesn't have a strong odor. While there are some threads visible at the seams, it's nothing major. The chain is sturdy, and the matte finish gives it a sophisticated look. The color is more of an ivory than pure white, which adds to its elegance.
An exquisite bag that stands out for its beauty and quality, with no loose threads. The gold chain adds a touch of class and is of high quality as well.
This is hands down the best handbag I've owned! It's surprisingly spacious. The only downside was the overly long chain, but I easily removed it, so no worries there. Definitely a must-buy🤎🤤
Exceptionally well-made and stunningly beautiful, this bag has won my heart 🥰.
This bag is the cutest purchase I've ever made! It's incredibly well-crafted, offering both luxury and durability. The clasp is secure, and the chain feels robust, unlikely to break easily. It's surprisingly spacious, easily accommodating my wallet, sunglasses, a snack, passport, and some makeup items, with room to spare. Plus, there's no off-putting smell. I highly recommend this bag!
The bag's magnet closure is impressively strong, and the hardware feels durable and well-made. There were a few minor imperfections, like some loose threads and slight dents, but these were not significant concerns.
It is too beautiful and perfect besides it came very well packaged. I love it.
I love the bag, it is small but it fits enough, the finishes well
It is a super cute and spacious bag, it has three large compartments for storing things is very useful, very beautiful, the quality is good and it is definitely worth this purchase✨
Match the description, the material looks good, suitable size, really is very beautiful
A gorgeous handbag, even more like it. It is ideal, it is beautiful.
I love this bag, arrived earlier than expected, great quality
The bag is not only gorgeous but also spacious, including a secure lockable section for peace of mind. It exudes elegance. Despite some reports of a slight odor and a few minor imperfections, these issues are negligible. Highly recommended.
This handbag boasts superior quality with no detectable odor and neatly stitched seams. It features two compartments and a zippered pocket inside for added organization.
Absolutely stunning handbag. Arrived in perfect condition, free of stains, loose threads, or any imperfections.